TeleLine/24®
Features & Functions
The interactive voice response technology of TeleLine/24® allows unparalleled flexibility. Through our voice response solution, clients can create and manage services such as telephone banking, balance inquiry, and numerous other information sources. Features and functions that are common to all installed system configurations are as follows:
Self-service information
- Balance information inquires
- Transaction history inquires
- Rate and product information
- Maturity dates
- Payoff amounts
- Payment due dates
- Interest and tax information
- Automatic history/statement fax
- NSF alerts/notifications
- Branch transfer
- Branch hours and locations
- Presidential message
- Customer messaging
- Customer alerts
Global system features
- Graphical design interface
- Multifactor authentication
- User or account-based access
- Packaged or custom systems
- Real time and batch information
- Easy interfaces with host systems
- Multi-language support (optional)
- ODBC-compliant
- Web-based remote administration
- Unlimited scalability
- Redundant hard drive support
- Multilevel security
- Statistical reporting
- Speech recognition (optional)
- Automated call forward
- Route and tranfer inbound calls
Self-service transactions
- Funds transfers
- Stop payment requests
- Reorder checks
- Merchant check verification
- Direct deposit, debit notification and memo posts
- Loan payments
